Privacy Policy
Last updated: 27/01/2026
JourneyEase (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.
1. Who We Are
JourneyEase is a bespoke travel and lifestyle support service based in the United Kingdom.
2. Information We Collect
We may collect and process the following types of personal information:
Name
Email address
Phone number
Company name
Enquiry details or messages you submit
Any information you voluntarily provide relating to travel preferences, accessibility needs, or service requirements
We do not intentionally collect sensitive personal data unless you choose to share it for service-related reasons.
3. How We Collect Your Information
We collect information when you:
Fill out a contact or enquiry form
Email us directly
Book or enquire about services
Interact with our website
4. How We Use Your Information
We use your information to:
Respond to enquiries
Provide and manage our services
Communicate with you about your request
Improve our website and offerings
Meet legal or regulatory obligations
We do not sell your personal data.
5. Legal Basis for Processing (UK GDPR)
We process your data under one or more of the following bases:
Your consent
Performance of a contract or pre-contract steps
Legitimate business interests
Legal obligation
6. Data Sharing
We may share your data only when necessary with:
Trusted service providers (e.g. booking partners, accommodation providers)
Payment processors
Legal or regulatory authorities if required
All partners are expected to handle your data responsibly.
7. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Data is stored securely and only retained for as long as necessary.
8. Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
9. Cookies
Our website may use basic cookies for functionality and performance. You can control cookies through your browser settings.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.